Choose your path
Guides for merchants and sellers
Change audienceGet started
Invite team members and manage accessUse Settings → Team & Roles to invite staff, assign roles, and control which locations and features they can use. Give each person their own account so acce
For merchantsKarma BackofficeKarma POS
Sign in to Karma on a new deviceOpen Karma in a supported browser, sign in with your own user, and select the correct location. Separate staff users make access changes and activity easier to For merchantsKarma BackofficeKarma POS
Troubleshoot Karma Backoffice or POSIf Karma Backoffice or POS is slow, blank, or not updating, first protect any order or payment in progress. Then check the connection, selected location, accessFor merchantsKarma BackofficeKarma POS
Menu and inventory
Add, edit, and organize itemsAdd an item in Inventory to keep its product details accurate. Use Menu Builder to add a product to a menu and control where it appears. Watch the 88-second wal
For merchantsKarma Backoffice
Set opening hours and item availabilityOpening hours control when the location is open for ordering. Item visibility, menu placement and stock control whether a specific product can be bought. Check For merchantsKarma Backoffice
Orders
Payments
Create and manage customer invoicesUse customer invoicing when a company or guest should pay after a sale. In Karma, you can prepare the recipient, take an invoice payment in POS, review the draf
For merchantsKarma BackofficeKarma POS
Find and reconcile a missing payoutStart by confirming that payouts are active, then match the payout report's net amount to your bank statement. This distinguishes a verification hold from a repFor merchantsKarma Backoffice
Hardware
Add or check a payment terminalUse Settings → Hardware → Terminals to add a supported payment terminal and check its live status. A terminal must belong to the selected location before it can
For merchantsKarma BackofficeKarma POS
Fix receipt or kitchen-ticket printingMost printing problems come from the printer itself, its network connection, or an order being routed to the wrong printer group. Check them in that order, thenFor merchantsKarma BackofficeKarma POSKitchen Display
Surplus
POS
Fix a failed POS paymentWhen a POS payment fails, check its final result before trying again. This prevents an unresolved or successful payment from becoming a duplicate charge. Watch
For merchantsKarma POSKarma Backoffice
Preview guest ordering and table QR codesTest a table QR code from a guest's phone before putting it on the table. A successful test opens the correct location, table and available menu in the Karma guFor merchantsKarma Backoffice
Refund a POS purchaseTo refund a purchase in Karma, open its confirmed POS purchase from Payment History. You can choose the exact items or permitted amount and add a reason for theFor merchantsKarma POSKarma Backoffice
Set up your table mapA table map gives staff a visual view of the floor and connects each shape to a real Karma table. Build the map first, then verify each table reference before uFor merchantsKarma BackofficeKarma POS
KDS
Reports
Find, export, and reconcile sales reportsChoose the report based on the question you need to answer. Payment reports explain transactions, X- and Z-reports cover the cash register, and payout reports e
For merchantsKarma Backoffice
Understand payout report rows and totalsA payout report explains how payment activity became the net amount sent to your bank. Use the report period, transaction rows, fees, refunds, and adjustments tFor merchantsKarma Backoffice
Integrations
Connect and verify FortnoxConnect Fortnox to send customer invoices or orders from Karma, reuse Fortnox bookkeeping dimensions, and deliver daily SIE bookkeeping data. Invoice handling a
For merchantsKarma Backoffice
Connect or resync TrivecTrivec is the source of truth for a Trivec-managed product catalogue. Configure the integration in Karma, then sync the relevant device after making product chaFor merchantsKarma Backoffice