Set up takeaway ordering

Enable takeaway for the location, set preparation and pickup rules, and make the intended items visible on the Takeaway channel. Then place a test order and confirm that it reaches the kitchen.

Before you start

Select the correct location. You need permission to update location settings, items, and menus. Confirm the correct takeaway VAT with your accounting adviser before changing tax settings.

Enable takeaway

1. Open Settings → Location Details.
2. Select the Pickup Settings tab.
3. Turn on Takeaway.
4. Choose Default takeaway VAT, or leave it as None (use regular VAT).
5. Enter the Preparation time (minutes) guests should expect.
6. Add clear Pick up information that tells guests where to collect.

Changes save automatically. Reopen the location to confirm the values remain.

Configure pickup times

1. Under Pickup Settings, turn on Pickup time selection when guests should choose a pickup time.
2. Set Maximum Advance Days for Pickup Time.
3. Set Auto-accept scheduled orders (minutes before pickup). For example, 30 moves a scheduled order to In progress 30 minutes before its pickup time.
4. Set Time slot in minutes and add any Capacity settings. These appear only when both Takeaway and Pickup time selection are on.

If scheduled pickup is off, takeaway orders use the location's immediate pickup flow and preparation estimate.

Make items available for takeaway

1. Open Items & Menu → Inventory.
2. Open each item that should be sold for takeaway.
3. Under Visibility, enable the Takeaway channel.
4. Review the takeaway price and VAT.
5. Open Items & Menu → Menu Builder.
6. Confirm that the item is in a menu layout available to Takeaway.

An item can exist in Inventory but remain unavailable to takeaway because its channel visibility or menu placement is missing.

Check order handling

Takeaway orders are labelled Takeaway in Orders and the Kitchen Display. Their pickup time is shown when a slot was selected.

1. Open Kitchen Display.
2. Check that the view includes takeaway orders and the intended preparation groups.
3. Place a test takeaway order through your online ordering page at a quiet time, then cancel or refund it.
4. Confirm that the order appears with its pickup time and reaches the correct printer or KDS station.
5. Move the order through the normal preparation and ready states.

For detailed display configuration, see Set up the Kitchen Display.

If guests cannot order takeaway

Check that takeaway is enabled, the location is open, pickup slots have capacity, and the item is visible in the Takeaway channel and active menu. Alcohol cannot be included in takeaway orders.

If the problem continues, include the location, affected item, expected pickup time, channel settings, menu layout, and a screenshot of what the guest sees.