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Connect or resync Trivec

For merchantsKarma Backofficeintegrationstriveccatalog syncitems

Trivec is the source of truth for a Trivec-managed product catalogue. Configure the integration in Karma, then sync the relevant device after making product changes in Trivec.

Configure the connection

You need the Trivec host, app ID and at least one device name and secret. Keep these credentials private.

  1. Open Apps → Trivec.
  2. Select the Settings tab.
  3. Enter Host, App ID, and any Center Key or Sequence number supplied for your setup.
  4. Under Devices, select Add Device and enter each device's Name and Secret.
  5. Turn on Auto complete orders only if that matches your operating workflow. It relies on orders being set to Done or Prepared in Trivec, which usually only happens when a kitchen display is used.
  6. Select Save changes.

If you do not have these values, ask your Trivec administrator or Karma onboarding contact. Do not guess them.

Sync Trivec

  1. On the Trivec page, select the Sync tab.
  2. Confirm the Connection Status card says Connected. If it says Sync needs attention, the latest sync failed; read the message before syncing again.
  3. Find the intended device and select Sync now.
  4. Wait until the status changes from syncing to completed.
  5. Review Sync History. If the job failed, open the reason shown in the Reason column before retrying.

Only one sync can run for a device at a time. If a menu sync is stopped, Karma keeps your existing menu unchanged.

Edit a Trivec-managed item

Change core product information—such as the product itself, base price or VAT—in Trivec, then run a sync. In Karma, fields that belong to the connected POS may be locked or overwritten. Karma-specific presentation fields can remain editable where the integration supports a local override.

If an item maps to the wrong Trivec product, do not repeatedly rename or recreate it in Karma. Record the Karma item, Trivec product and device, then ask support to investigate the mapping.

When to contact support

Include the location, device name, sync start time, final status, error reason and one example product. Never send device secrets or passwords in a normal support message.