Choose the report based on the question you need to answer. Payment history and the payment summary explain transactions, X- and Z-reports cover the cash register, and payout reports explain the amount deposited in your bank.
Choose the right report
- Payments → Payment History: search, filter and export individual payments.
- Analytics & Reporting → Payments: summarise sales by item, payment provider, Karma fees and VAT for up to 31 days, and export the summary as SIE, CSV or PDF.
- Analytics & Reporting → X-Reports: generate a current, non-closing register snapshot.
- Analytics & Reporting → Z-Reports: view finalized register reports and configure report sendouts.
- Analytics & Reporting → Payouts: reconcile payment-provider payouts to the bank.
- Analytics & Reporting → Sales & Fees: see one month of sales, Karma fees, the calculated payout and what Adyen paid out, per location.
Locations in Norway see Daily Reports instead of X- and Z-reports.
Do not compare a gross sales total directly with a net payout. Refunds, tips, discounts, fees, corrections and provider adjustments can change the bank deposit.
Find or export payments
- Open Payments → Payment History.
- Choose the date range and, if you manage several locations, the location.
- Apply the relevant filters, such as status, payment method or refunded.
- Check the totals for the filtered rows.
- Select Export to download the filtered rows when you need line-level reconciliation.
Export a payment summary for bookkeeping
- Open Analytics & Reporting → Payments.
- Choose Select dates and pick a period of up to 31 days.
- Select Apply Filter.
- Review the Items, Payment providers, Karma Fees and VAT sections.
- Select Export file, choose SIE, CSV or PDF, and select Export. With Fortnox connected, you can also select Send to Fortnox.
Use X- and Z-reports
An X-report is a current snapshot and does not close the reporting period. Open X-Reports and select Generate X-Report. The date range only filters which earlier X-reports are listed.
A Z-report is the finalized register report. Open Z-Reports, use Reports to find a period, and use Sendouts to manage report email delivery. Cash-register settings must be complete before these reports are available.
Reconcile a payout
- Open Analytics & Reporting → Payouts and select the Payout Reports tab.
- Select the payout period.
- Compare the report's final net amount with the bank deposit.
- Select Download PDF for a readable record or Download Excel (CSV) for line-by-line checks.
Payout reports cover payouts from 18 April 2026 onward. Ask support for an older period.
When to contact support
Include the location, report type, exact date range, filter settings, displayed total, expected total and the first row or category where the difference appears. This is more useful than sending only a screenshot of the final total.