Refund a POS purchase

To refund a purchase in Karma, open its confirmed POS purchase from Payment History. You can choose the exact items or permitted amount and add a reason for the audit trail.

Watch the walkthrough, or follow the written steps below.

You need permission to refund purchases. If Refund Purchase is missing, ask a location administrator to check your role.

Find the purchase

1. Open Payments → Payment History.
2. Set a date range that includes the purchase.
3. Compare the time, amount, payment method, and receipt information.
4. Open the matching purchase.
5. Confirm that its status is Confirmed before continuing.

Make the refund

1. Select Refund Purchase.
2. Select the items to refund, or enter the permitted custom amount.
3. Select a refund reason.
4. If you select Other, enter a clear explanation.
5. Review Remaining before, Refunding total, and Remaining after.
6. Select the red refund button only when the amount is correct.

A purchase cannot be refunded beyond its remaining refundable amount. A partly refunded purchase stays available for the remaining amount.

Verify the refund

Reopen the purchase and check Refund History. The purchase should show Partially Refunded or Fully Refunded, together with the refund amount and final refund status.

Approved card refunds commonly take three to five days to appear, depending on the payment provider and the guest’s bank.

When to contact support

Do not refund a second transaction until you have confirmed that two separate purchases completed. If you cannot identify the correct purchase or a refund fails, contact support with the location, purchase time, amount, payment method, receipt or purchase reference, intended refund amount, and error message. Never send full card details.