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I use KarmaGuest / customer Find food and manage orders, payments, and your account. I sell with KarmaMerchant / seller Get help with Backoffice, POS, KDS, Surplus, and your business.

Guides for guests and customers

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Find nearby food with the map and filtersUse Discover in the Karma app to find food nearby, search for a place or item, and narrow the results with dietary filters or categories. Watch the 41-second wa

For guestsKarma app

Find your way around the Karma appKarma puts nearby food, search, and your orders in three main areas: the home feed, Discover , and Activity . Your profile and settings open from the avatar at

For guestsKarma app

Fix common problems in the Karma appIf Karma is slow, frozen, or not showing the latest information, protect any payment in progress first. Then refresh the app, update it, and gather the details

For guestsKarma app

Account

Delete your Karma accountYou can permanently delete your Karma account from the app. Deletion is immediate and cannot be undone. Before continuing, save any receipts or order informatio

For guestsKarma app

Follow favourites and manage notificationsFollow a location to find it again quickly. You can mute alerts for one favourite without removing it, or change all notification categories from your profile.

For guestsKarma app

Orders

Cancel an order or request a refundA normal surplus order cannot be cancelled with a self-service button after purchase. Contact Karma support from the order as soon as possible. Whether it can b

For guestsKarma app

Find an order and its receiptYour active and earlier Karma orders are under Activity . Open an earlier order to view its details and receipt, or send the receipt to your email. Find an orde

For guestsKarma app

Pick up and confirm your orderYour active order is in Activity → Current . Show its order details at the venue and select I've picked up only after you receive the food. Before you travel Op

For guestsKarma app

Report missing, incorrect, or unsafe foodReport a missing, incorrect, damaged, or unsafe item from the affected order in Karma. Attaching the order and clear photos helps Karma and the location investi

For guestsKarma app

Payments

Add or remove a saved payment methodManage reusable cards under Profile → Payment Methods . At checkout, you can choose a saved card or select Other payment method for that purchase. Add a payment

For guestsKarma app

Payment completed but your order is missingIf your bank shows a charge but Karma does not show an order, first check Activity and allow a short moment for a delayed confirmation. Do not immediately buy t

For guestsKarma app

Understand the service fee on your orderA service fee can appear on a Surplus purchase or on an order from a location that charges its own fee. Karma shows the fee as part of the price or order summar

For guestsKarma app