A payout report explains how payment activity became the net amount sent to your bank. Use the report period, transaction rows, fees, refunds, and adjustments to reconcile the deposit.
Open the report
- In Karma, open Analytics & Reporting → Payouts.
- Select Payout Reports.
- Open the report for the payout date or period you are reconciling.
- Check that its status is Complete.
- Use Download PDF for a readable summary or Download CSV for row-level reconciliation.
The report header shows its date range, net payout, reference, and generation status. A custom-range report summarizes the selected dates; it is not itself proof of a separate bank transfer.
Read the rows
Depending on the activity in the period, the report can contain:
- captured card payments;
- refunds and chargebacks, shown as reductions;
- payment-provider fees and Karma commission rows;
- tips and discounts reflected in the related purchase detail;
- corrections or adjustments supplied by the payment provider;
- the bank-transfer row that represents the payout.
The bank deposit should be compared with the report's Net Payout, not with gross sales. Gross sales can differ because money was refunded, charged as a fee, adjusted, or settled in another payout period.
Match an unfamiliar row
- Note the row's date, amount, type, and reference.
- Search the same period in Payments → Payment History.
- Open the matching payment or refund and compare its reference.
- Check whether the row was booked in this payout period even if the original sale happened earlier.
An “other” or adjustment row comes from settlement activity that is not a normal sale. Do not assign it to a sale only because the amounts are similar; use the reference and booking date.
Check a discrepancy
If Karma shows Discrepancy Detected, the reconciled total does not match the payment provider's payout amount.
- Download the CSV.
- Confirm that all rows use the expected currency and period.
- Check refunds, chargebacks, fees, and adjustments.
- Select Re-generate Report once if the underlying data has changed.
- Wait for the status to return to Complete before comparing again.
When to contact support
Contact support when a complete regenerated report still has a discrepancy or an adjustment cannot be identified. Include the location, payout reference, period, row reference, row amount, net payout, and bank booking amount. Do not send bank credentials.
For a bank deposit that has not arrived, see Find and reconcile a missing payout.