Account and access

Invite team members and manage accessUse Settings → Team & Roles to invite staff, assign roles, and control which locations and features they can use. Give each person their own account so acce

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Sign in to Karma on a new deviceOpen Karma in a supported browser, sign in with your own user, and select the correct location. Separate staff users make access changes and activity easier to

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Troubleshoot Karma Backoffice or POSIf Karma Backoffice or POS is slow, blank, or not updating, first protect any order or payment in progress. Then check the connection, selected location, access

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Account and privacy

Delete your Karma accountYou can permanently delete your Karma account from the app. Deletion is immediate and cannot be undone. Before continuing, save any receipts or order informatio

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Analytics and reporting

Find, export, and reconcile sales reportsChoose the report based on the question you need to answer. Payment reports explain transactions, X- and Z-reports cover the cash register, and payout reports e

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Apps and integrations

Connect and verify FortnoxConnect Fortnox to send customer invoices or orders from Karma, reuse Fortnox bookkeeping dimensions, and deliver daily SIE bookkeeping data. Invoice handling a

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Connect or resync TrivecTrivec is the source of truth for a Trivec-managed product catalogue. Configure the integration in Karma, then sync the relevant device after making product cha

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Billing

Find Karma invoices and understand chargesKarma billing documents are under Settings → Billing . This is separate from Payments → Invoices , which is used for invoices your location sends to guests or b

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Discover food

Find nearby food with the map and filtersUse Discover in the Karma app to find food nearby, search for a place or item, and narrow the results with dietary filters or categories. Watch the 41-second wa

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Follow favourites and manage notificationsFollow a location to find it again quickly. You can mute alerts for one favourite without removing it, or change all notification categories from your profile.

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Hardware and printing

Fix receipt or kitchen-ticket printingMost printing problems come from the printer itself, its network connection, or an order being routed to the wrong printer group. Check them in that order, then

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Items and menu

Add, edit, and organize itemsAdd an item in Inventory to keep its product details accurate. Use Menu Builder to add a product to a menu and control where it appears. Watch the 88-second wal

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Karma app

Find your way around the Karma appKarma puts nearby food, search, and your orders in three main areas: the home feed, Discover , and Activity . Your profile and settings open from the avatar at

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Fix common problems in the Karma appIf Karma is slow, frozen, or not showing the latest information, protect any payment in progress first. Then refresh the app, update it, and gather the details

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Kitchen Display

Set up and use the Kitchen DisplayUse Kitchen Display in Karma to receive and progress live orders. This guide covers ticket controls, filters, all four display modes, and every setting availabl

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Location and menu settings

Set opening hours and item availabilityOpening hours control when the location is open for ordering. Item visibility, menu placement and stock control whether a specific product can be bought. Check

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Set up takeaway orderingEnable takeaway for a location, set its preparation and pickup rules, and make the intended items visible on the Takeaway channel. Then place a staging test ord

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Orders and pickup

Cancel an order or request a refundA normal surplus order cannot be cancelled with a self-service button after purchase. Contact Karma support from the order as soon as possible. Whether it can b

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Pick up and confirm your orderYour active order is in Activity → Current . Show its order details at the venue and select I've picked up only after you receive the food. Before you travel Op

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Orders and refunds

Find an order and its receiptYour active and earlier Karma orders are under Activity . Open an earlier order to view its details and receipt, or send the receipt to your email. Find an orde

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Report missing, incorrect, or unsafe foodReport a missing, incorrect, damaged, or unsafe item from the affected order in Karma. Attaching the order and clear photos helps Karma and the location investi

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Payments

Create and manage customer invoicesUse customer invoicing when a company or guest should pay after a sale. In Karma, you can prepare the recipient, take an invoice payment in POS, review the draf

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Understand the service fee on your orderA service fee can appear on a Surplus purchase or on an order from a location that charges its own fee. Karma shows the fee as part of the price or order summar

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Payments and orders

Add or remove a saved payment methodManage reusable cards under Profile → Payment Methods . At checkout, you can choose a saved card or select Other payment method for that purchase. Add a payment

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Payment completed but your order is missingIf your bank shows a charge but Karma does not show an order, first check Activity and allow a short moment for a delayed confirmation. Do not immediately buy t

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Payments and payouts

Find and reconcile a missing payoutStart by confirming that payouts are active, then match the payout report's net amount to your bank statement. This distinguishes a verification hold from a rep

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Understand payout report rows and totalsA payout report explains how payment activity became the net amount sent to your bank. Use the report period, transaction rows, fees, refunds, and adjustments t

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Payments and POS

Fix a failed POS paymentWhen a POS payment fails, check its final result before trying again. This prevents an unresolved or successful payment from becoming a duplicate charge. Watch

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Refund a POS purchaseTo refund a purchase in Karma, open its confirmed POS purchase from Payment History. You can choose the exact items or permitted amount and add a reason for the

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POS and payments

Add or check a payment terminalUse Settings → Hardware → Terminals to add a supported payment terminal and check its live status. A terminal must belong to the selected location before it can

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Surplus

Manage surplus sales in KarmaUse Surplus in Karma to publish discounted items for today or a later date, repeat a listing on selected weekdays, follow new orders, and review sales performan

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Tables and ordering

Preview guest ordering and table QR codesTest a table QR code from a guest's phone before putting it on the table. A successful test opens the correct location, table and available menu in the Karma gu

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Set up your table mapA table map gives staff a visual view of the floor and connects each shape to a real Karma table. Build the map first, then verify each table reference before u

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