Account and access

Sign in to Karma on a new deviceOpen Karma in a supported browser, sign in with your own user, and select the correct location. Separate staff users make access changes and activity easier to

Account and privacy

Delete your Karma accountYou can permanently delete your Karma account from the app. Deletion is immediate and cannot be undone. Before continuing, save any receipts or order informatio

Analytics and reporting

Find, export, and reconcile sales reportsChoose the report based on the question you need to answer. Payment reports explain transactions, X- and Z-reports cover the cash register, and payout reports e

Apps and integrations

Connect and verify FortnoxConnect Fortnox from Apps , then choose invoice and bookkeeping settings that match your accounting workflow. The integration may need to be enabled for your plConnect or resync TrivecTrivec is the source of truth for a Trivec-managed product catalogue. Configure the integration in Karma, then sync the relevant device after making product cha

Billing

Find Karma invoices and understand chargesKarma billing documents are under Settings → Billing . This is separate from Payments → Invoices , which is used for invoices your location sends to guests or b

Discover food

Find nearby food with the map and filtersUse Discover in the Karma app to find food nearby, search for a place or item, and narrow the results with dietary filters or categories. Watch the 41-second waFollow favourites and manage notificationsFollow a location to find it again quickly. You can mute alerts for one favourite without removing it, or change all notification categories from your profile.

Hardware and printing

Fix receipt or kitchen-ticket printingMost printing problems come from the printer itself, its network connection, or an order being routed to the wrong printer group. Check them in that order, then

Items and menu

Add, edit, and organize itemsAdd an item in Inventory to keep its product details accurate. Use Menu Builder to add a product to a menu and control where it appears. Watch the 83-second wal

Kitchen Display

Set up and use the Kitchen DisplayUse Kitchen Display in Karma to receive and progress live orders. This guide covers ticket controls, filters, all four display modes, and every setting availabl

Location and menu settings

Set opening hours and item availabilityOpening hours control when the location is open for ordering. Item visibility, menu placement and stock control whether a specific product can be bought. Check

Orders and pickup

Cancel an order or request a refundA normal surplus order cannot be cancelled with a self-service button after purchase. Contact Karma support from the order as soon as possible. Whether it can bPick up and confirm your orderYour active order is in Activity → Current . Show its order details at the venue and select I've picked up only after you receive the food. Before you travel Op

Payments and orders

Add or remove a saved payment methodManage reusable cards under Profile → Payment Methods . At checkout, you can choose a saved card or select Other payment method for that purchase. Add a paymentPayment completed but your order is missingIf your bank shows a charge but Karma does not show an order, first check Activity and allow a short moment for a delayed confirmation. Do not immediately buy t

Payments and payouts

Find and reconcile a missing payoutStart by confirming that payouts are active, then match the payout report's net amount to your bank statement. This distinguishes a verification hold from a rep

Payments and POS

Fix a failed POS paymentWhen a payment fails, Karma keeps the order available and shows the payment status at the top of POS. Check the final status before trying again so the guest isRefund a POS purchaseYou can refund a confirmed POS purchase from Payment History. Choose the exact items or amount and add a reason so the transaction remains easy to audit. You ne

Surplus

Manage surplus sales in KarmaUse Surplus in Karma to publish discounted items for today or a later date, repeat a listing on selected weekdays, follow new orders, and review sales performan

Tables and ordering

Preview guest ordering and table QR codesTest a table QR code from a guest's phone before putting it on the table. A successful test opens the correct location, table and available menu in the Karma guSet up your table mapA table map gives staff a visual view of the floor and connects each shape to a real Karma table. Build the map first, then verify each table reference before u