Test a table QR code from a guest's phone before putting it on the table. A successful test opens the correct location, table and available menu in the Karma guest experience.
Verify the table connection
- Open Tables → Table Overview or Tables → Table Map.
- Open the table you want to test.
- Confirm the table is linked to an active storefront QR code.
- In the map editor, select the table shape and verify its Table Reference points to the same table.
If Karma warns that the table is not linked, assign a valid table reference before printing or sharing the code.
Preview as a guest
- Display or download the table's QR code.
- Scan it with a phone that is not signed in as a staff user.
- Confirm the page shows the correct location and table.
- Check that the expected menus and items are visible.
- Add a low-risk test item and continue far enough to verify the ordering journey. In staging, complete a test order and confirm it reaches POS or KDS.
If an item is missing
Check the item under Items & Menu → Inventory. It must be visible, available for the current location and schedule, included in the relevant menu, and in stock when limited stock is used. For a POS-managed catalogue, update source-owned fields in the connected POS and sync again.
If the QR opens the wrong table
Do not print a replacement from the wrong table. Correct the map shape's Table Reference, reopen the real table, and generate or download its code again. Test the final physical code after placing it on the table.
When to contact support
Include the location, printed table name, table opened by the code, phone/browser, time tested and a photo of the physical code. If possible, also include the QR destination with any sensitive tokens removed.