Manage surplus sales in Karma

Use Surplus in Karma to publish discounted items for today or a later date, repeat a listing on selected weekdays, follow new orders, and review sales performance.

Watch this two-minute walkthrough to see the complete workflow.

Before you start

• Add the products you want to sell to Items & Menu.
• Set the location's surplus pickup hours. Recurring listings use these hours.
• Make sure your role can open Kitchen Display, Orders, and Analytics & Reporting if you need to follow orders and results.

Open Surplus

1. Open Karma.
2. Select Surplus in the left menu.
3. Select Add items.

The page shows your product catalog and a Staged panel where you configure the listing before publishing it.

Add surplus items for today

1. Keep One-off selected in the Staged panel.
2. Keep Today selected as the sale date.
3. Find the product and select + to add it. Select + again if you want to increase the quantity.
4. Check the quantity, discount, and selling price in the Staged panel.
5. Select Add items.

The published quantity appears in the Today section on the Surplus status page.

Schedule surplus for another date

1. Keep One-off selected.
2. Open the Today menu and choose Tomorrow, or choose a specific date.
3. Add a product and set its quantity.
4. Check the discount and selling price.
5. Select Add items.

The listing appears under the chosen date in your upcoming surplus listings.

Create a recurring surplus listing

1. Select Recurring in the Staged panel.
2. Add a product and set the quantity to publish on each selected day.
3. Select the weekdays when the listing should repeat.
4. Check the pickup hours shown for each selected day.
5. Select Add items as recurring.

The schedule appears in the recurring section of the Surplus status page. Karma uses the configured pickup hours each time it publishes the listing.

Complete a new surplus order

1. Open Kitchen Display from the left menu.
2. Find the new order in Ready to pickup. Surplus orders use a pink card and a leaf icon.
3. Confirm the guest name before handing over the order.
4. Select the order card to complete it.

The order leaves the ready list and is added to order history as delivered.

Find the order in history

1. Select Orders in the left menu.
2. Filter the table to Today if needed.
3. Find the delivered order and check the Type column.
4. Select the row to open the order details.

The Surplus label in the Type column distinguishes the order from other online orders.

Review sales, followers, and ratings

1. Open Analytics & Reporting in the left menu.
2. Select Realtime.
3. Review gross and net sales, orders, products sold, and average order value.
4. Check Followers & reviews for today's follower change and guest score.

Use the date control at the top of Realtime Analytics when you want to review another period.