Your active order is in Activity → Current. Show its order details at the venue and select I've picked up only after you receive the food.
Before you travel
- Open Activity.
- Select Current and open the order.
- Check the venue, address, collection window and order number.
- Follow any pickup instructions shown by the venue.
Arrive during the collection window. The venue may be unable to hold food after the stated time.
At the venue
- Open the order detail and show the order number to staff.
- Confirm the items before leaving.
- After the food has been handed to you, select I've picked up.
Do not mark the order as picked up while you are still travelling or before staff find it. The action moves the order out of the active pickup flow and may trigger the rating prompt.
Find the order later
After pickup, open Activity → History. Open the order to review the details or select View receipt where available.
When to contact support
Keep the order detail open and show the venue name, order number, purchase time and items. Confirm that you are at the correct branch. Do not place and pay for the same order again unless the first payment and order are clearly cancelled.
If it remains unresolved, open Profile → Help & Support → New conversation → Order, attach the order and explain what the venue sees. Include a photo only if it helps document the pickup problem.