If your bank shows a charge but Karma does not show an order, first check Activity and allow a short moment for a delayed confirmation. Do not immediately buy the same offer again.
Check the order
- Open Activity → Current and refresh the list.
- Check Activity → History in case the order moved there.
- Look for an order confirmation or receipt notification.
- Confirm you are signed in to the same Karma account used at checkout.
- Compare the bank transaction status. A pending authorization is not always a completed charge and can disappear automatically if checkout failed.
If the order appears, open it and use that order number at pickup. Do not repeat the payment.
When to contact support
- Open Profile → Help & Support → New conversation.
- Choose Payment.
- Enter the venue, date and local time, exact amount and how you paid.
- Attach a screenshot showing the transaction status and amount. Hide the balance, full card number and unrelated transactions.
- Explain that no order appears under Current or History.
Support uses these details to match the payment attempt to an order or authorization. If a completed charge has no valid order, support can investigate the appropriate correction or refund.
If you see two charges
Check whether one is pending and one is completed. Also check whether two separate orders exist. Include both timestamps and statuses in the same support conversation; do not open several conversations for the same incident.