Manage reusable cards under Profile → Payment Methods. At checkout, you can choose a saved card or select Other payment method for that purchase.
Add a payment method
- Open Profile → Payment Methods.
- Select Add payment method.
- Enter the payment details in the secure payment form.
- Complete any verification requested by your bank.
- Return to Payment Methods and confirm the card appears with the expected brand and final digits.
Karma does not ask you to send card details to support.
Remove a saved card
- Open Profile → Payment Methods.
- Find the card you no longer want saved.
- Select the trash icon.
- Confirm the removal.
Removing a saved card does not cancel an existing order or refund a previous purchase.
Choose a card at checkout
At checkout, open the payment-method picker. Select the saved card you want, or choose Other payment method to use a different option for that purchase.
The saved-card list can label a card Default, but the current profile screen does not provide a separate Make default action. Choose the intended card during checkout. If you no longer want the labelled default stored, remove it after checking that another usable method is available.
When to contact support
Confirm the card details, online payments and any bank verification. Try again only after the first attempt clearly fails. If the bank shows a charge but Karma shows no order, follow Payment completed but your order is missing instead.
For help, open Profile → Help & Support → New conversation → Payment. Include the card brand and last four digits, time, amount and error message. Never include the full number or security code.