Karma for Business

Karma - How the service works

• How do we start a sale?
• How do we create an item that we can add for sale?
• How do we create and edit our store profile?
• How do I change our opening hours in the settings?
• How does a customer pick up the order?
• How do I let the customer know where to pick up the food?

Common Questions

• How do customers get information about the food we have for sale?
• What quality of food should we offer in Karma?
• How do I invite a co-worker?

Karma Basic - How it works

• What is Karma Basic, and how does it work?
• How do we create our business profile in Karma Basic?
• How do we choose which mixed bags to sell on Karma?
• How do we choose which days to sell on Karma Basic?
• How does orders work in Karma Basic?

Payouts

• Why do you need such detailed information for us to get paid?
• How and when do we get paid?
• Karma is changing payment provider during 2022
• We have multiple locations, can we have the same payout accounts?
• Where do I find a basis for the payout?
• Can I get the monthly report emailed to me?

Return policy, complaints and missed pick-ups

• A customer is dissatisfied with his/her order, what do we do?
• A customer hasn't picked up the order before the latest pick-up time, what happens now?
• A customer regrets his/her order, can we make a refund?

Technical Support

• We've forgotten our Karma for Business password, what do we do?
• Our opening hours are wrong and we have ongoing sales, what do we do?
• I want to send out additional notifications to customers during the day - is it possible?