Both we and our partner locations are eager to deliver the same food quality to you as you would expect in other cases when you buy food from the same locations. Because the food sold by Karma is surplus food, it sometimes means that it may not hold the same visual standard as you would expect - but it still tastes as good!
If you have any comments about the food you've purchased through Karma we advise you to bring it up with the location you bought it from. Preferably when you pick it up. We are of course also here for you, please contact us in the app or by email (firstname.lastname@example.org) if you have any comments regarding the quality of the food.
If something is wrong with the food, we ask you to take a picture and send it to us. Please also state which order ID it is (you find it at the bottom of your order).
We'll then contact the location who will decide which type of compensation that is appropriate.