If you notice that you won't be able to make it to the latest pick-up time we encourage you to call the location to see if it's okay if you pick up your order at a later time. You find phone numbers to the locations on their separate pages in the app. You could also send your order to a friend to have him/her pick it up for you before the latest pick-up time!
We are unable to offer refunds for food items, as these are goods that must be consumed within a short period of time. If you have further questions, please feel free to contact us at using the chat on this page.