Support for users - English

Here you find answers to the most common questions! If you still have any questions, just shoot us a message in the chat!

38 articles in this collection
Written by Ludvig Berling and Victor

Common questions about Karma

What's Karma?

Written by Ludvig Berling
Updated over a week ago

What does it cost to use Karma?

Written by Ludvig Berling
Updated over a week ago

What quality of food is offered in Karma?

Written by Ludvig Berling
Updated over a week ago

How do I help the environment by rescuing food with Karma?

Written by Ludvig Berling
Updated over a week ago

How do I pick up food from a grocery store?

Picking up up your rescued order from a grocery store

Written by Ludvig Berling
Updated over a week ago

How to find vegan or vegetarian food most easily in the Karma-app

Find vegetarian or vegan food easily

Written by Victor
Updated over a week ago

How the service works

How do I find locations nearby me?

Written by Ludvig Berling
Updated over a week ago

How do I get notified when there's food I can rescue?

Written by Ludvig Berling
Updated over a week ago

How do I make an order?

Written by Ludvig Berling
Updated over a week ago

How do I pick up the food?

Written by Ludvig Berling
Updated over a week ago

Can someone else pick up the food for me?

Written by Ludvig Berling
Updated over a week ago

Can I eat in?

Written by Ludvig Berling
Updated over a week ago

Can I get my order as a PDF?

Written by Ludvig Berling
Updated over a week ago

Are there any additional fees?

Karma transaction fee - what is it?

Written by Ludvig Berling
Updated over a week ago

Return policy, complaints and missed pick-ups

I won't be able to pick up my order in time, what do I do?

Written by Ludvig Berling
Updated over a week ago

I regret my purchase/I want to cancel my order, can I get a refund?

Written by Ludvig Berling
Updated over a week ago

I'm not satisfied with the food quality, what do I do?

Written by Ludvig Berling
Updated over a week ago

Payment methods

Which payment methods do you support?

Written by Ludvig Berling
Updated over a week ago

Can I save my payment method for later?

Written by Ludvig Berling
Updated over a week ago

Are my payment details saved securely?

Information regarding how we work with secure payments in Karma

Written by Ludvig Berling
Updated over a week ago

I don't want to store my payment details, what do I do?

Written by Ludvig Berling
Updated over a week ago

I have a code to get Karma credits, where do I enter it?

Written by Ludvig Berling
Updated over a week ago

Technical support

I want to remove my account

Written by Ludvig Berling
Updated over a week ago

How do I use Karma?

Written by Ludvig Berling
Updated over a week ago

Which languages is Karma available in?

Written by Ludvig Berling
Updated over a week ago

The app won't start or is acting weirdly, what do I do?

Written by Ludvig Berling
Updated over a week ago

How do I turn off notifications?

Written by Ludvig Berling
Updated over a week ago

What do I do if I've forgot my password?

Written by Ludvig Berling
Updated over a week ago

I'm not able to reset my password, what do I do?

Written by Ludvig Berling
Updated over a week ago

About Karma ambassadors

I see that you can become a Karma ambassador, what does it mean?

Written by Ludvig Berling
Updated over a week ago

I want to recruit a new location

I know a restaurant, cafe, bakery or grocery store that should join Karma, what do I do?

Written by Ludvig Berling
Updated over a week ago

Cookies

Use of Cookies

Written by Ludvig Berling
Updated over a week ago

Purpose with Cookies

Written by Ludvig Berling
Updated over a week ago

Manage your Cookies

Written by Ludvig Berling
Updated over a week ago

Which information about me does Karma process?

Written by Ludvig Berling
Updated over a week ago

Karma is the data controller

Written by Ludvig Berling
Updated over a week ago

The right to be forgotten

Written by Ludvig Berling
Updated over a week ago

Data portability

Written by Ludvig Berling
Updated over a week ago