Depending on whether you are using Karma Serve with our Trivec integration or not, the solution may vary.
If you do NOT use the Trivec integration:
Verify that the guest has an internet connection.
Ask the guest to reload the page to check if their phone is connected to the internet. If the page doesn’t load, ask them to restart their phone. If the problem persists, suggest that they log into a Wi-Fi network (if possible).
If you are using the Trivec integration:
For various reasons, Trivec may prevent Karma from placing the order, resulting in the "Something went wrong" error message. Karma cannot pinpoint the exact issue, but some of the most common reasons include:
Minimum Stock – If a product had minimum stock activated and the stock has run out.
Action: Disable the product to prevent guests from trying to order it again. Once done, the guest who added this product to their cart will receive a notification that the item has been removed/out of stock and they need to update their current order.Menu Adjustments
If the menu displayed in Karma has been adjusted via Trivec's POS system, a new synchronization between Karma and Trivec is required. This ensures that all products are updated to reflect the correct information, which is necessary for the order to be placed correctly in Trivec.
If the issue persists, please contact support at [email protected], and we will help you troubleshoot!