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A guest has ordered and paid, but we haven’t received any receipt or digital order. Why?

Karma Support avatar
Written by Karma Support
Updated over 6 months ago

Please contact our support, and we will help you troubleshoot the issue.

The more information we can get about the case, the better and faster we can assist you.

Please provide as much of the following information as possible:

  • Order number

  • Table number

  • Contents of the order

  • Date

  • Time

  • Payment method (Swish, Apple Pay, card, etc.)

  • Guest's email address

Contact our support at [email protected], and we’ll assist you in troubleshooting!

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