Implementing Karma's QR codes for ordering and payment isn't about just about slapping a QR code on a corner of a table and hoping for the best. You need to integrate Karma into your service so that guests and staff understand it, are excited to try it, and know that you're nearby if and when they need assistance.

In the following video (in swedish), we provide various examples of how you can introduce Karma Serve to guests depending on whether you have table service or counter pickup.

Here are our top three tips for implementing Karma in your business:

1. Don't give the guest an alternative:

When changing guest behavior, it's best to be encouraging and say, "This is how we do it," rather than giving them options. If you previously used paper menus, it's better to set them aside and only bring them out in emergencies, such as if the guest has an older phone or if the battery is dead.

2. Keep it simple:

Explaining how to order and pay with Karma should be simple and intuitive. So, welcome guests, seat them at the table, and introduce Karma like this:

"Here's how we do it: you order and pay through your phone, and then we'll bring your order to you. Just scan the QR code with your phone's camera, and you'll see pictures and information about all the food and drinks so you can choose exactly what you want. I'll step away for a few minutes to give you time to look at the menu, and then I'll come back to check on how everything's going."

3. Karma is not an app:

Remember not to call Karma an app! Karma is a website, so there's nothing to download; everyone can access the service from anywhere. You can also say that Karma is a digital menu for ordering and payment.