Below, we have listed the different use cases and benefits that we see Karma Serve offering to the guest.
Dine in - table service:
- Guests don't need to wait for a staff member to be available to take their order.
- Guests can order when it suits them and make additional orders throughout their visit by scanning the QR code again.
- Images and descriptions of the food make it easier for guests to know what they're actually ordering and what to expect. It's easier to browse and see what looks appetizing.
- Guests receive suggestions for drinks and extras that are easy to forget. For example, coffee after the meal, drinks with the food, extra sauces, etc. This increases sales for the restaurant and saves the guest from needing to call for service again. Karma consistently shows how effective this is, where guests are more likely to add something if they can make a choice themselves rather than being offered something.
- Ordering time decreases for large groups since everyone can order through their own phones instead of one by one.
- When guests are finished, they can leave as soon as they have paid and don't need to wait for a staff member to be available to take payment.
- Guests can pay via direct payment, split the bill, or take the entire bill depending on what suits your restaurant as well as the guest.
- Guests can pay via multiple payment options sush as: Klarna, Debit/Credit Card, Swish, Apple Pay, and Google Pay.
Dine-in - counter pickup:
Same as above but also:
- Guests avoid queuing.
- Guests receive an SMS when the food is ready instead of having to stand and wait. Guests can therefore place their order without needing to be physically present.
Take-away:
- Guests can easily order from a link or QR code, for example, via a website or sent in an email. This allows for pre-ordering from the office and thus streamlines the lunch visit.
- Since the order can be placed by the guest themselves, no staff member needs to spend time on this.
- The choice between automatically approving or needing to approve each take-away order gives you and especially the kitchen more control over the flow and workload.
- The busy lunch guest can reduce order and payment time and have more time to enjoy what the restaurant offers.
Room Service:
- Guests can easily order from a link or QR code, for example, via a website or sent in an email.
- Guests can add to their order at any time by scanning the QR code again.
- The order can be paid for either directly or as a consolidated bill.